2025-2026

The role of a Team Manager is an integral part of a successful coaching team! YOU are the conduit between the team, the coaches the Association and Hockey Calgary League Chairs.

Ultimately, the responsibility of ensuring all off-ice tasks are completed, lies with the Team Manager. Therefore, it is VERY IMPORTANT to follow up and stay connected with your parent volunteers to ensure duties are being completed.

Critical Protocol - Communication Process: At no time are team managers permitted to contact Hockey Calgary directly. Both Southwest Hockey and Hockey Calgary have provided you with multiple levels of internal communication support for asking questions, resolving conflicts, and seeking operational resources. You must strictly follow the organizational chain of command outlined below.

1. Division Coordinators: SHA has Division Coordinators across all six age groups (U7, U9, U11, U13, U15, and U18). This role is specifically designed to support our team managers and coaches in each division and to bring operational consistency to our team leadership groups regarding SHA internal policies and Hockey Calgary regulations. This role is for SHA managers and coaches to utilize first and foremost when questions on “how-to” or “what should I do” arise. In the absence of an immediate answer, the Div Coordinator will inquire with SHA on your behalf.

2. Manager Coordinator:

3. Board of Directors: Team leadership is welcome to contact a Board of Director in relation to their inquiry and in tandem with their Division Coordinator. Director roles help support Division Coordinators regarding policy and help maintain operational consistency across all division groups.

4. Hockey Calgary League Chairs: The League Chair is an official Hockey Calgary volunteer role. It is the explicit duty of the League Chair to supervise and direct the conduct of all teams, managers, coaches, players, and spectators coming under his or her jurisdiction. They hold full authority to rule on any team, team official, or spectator who contravenes or breaks any rules and regulations established by Hockey Calgary.

Core Responsibilities & Support Provided:

Targeted Alignment: The League Chair assists all teams within a very specific age group and tier (e.g., all teams within U11 Tier 4).
Direct Communication: Team Managers and Head Coaches have direct communication privileges with their appointed League Chair for league-specific operations.
Rules & Disciplinary Authority: The League Chair has the final word on game-play rules, including official notifications and tracking for mandatory suspensions that must be served.

Information Channel: The League Chair is responsible for disseminating all time-sensitive Hockey Calgary information as it specifically pertains to your designated age group and tier.

5. Hockey Calgary Governor: The Governor is an official Hockey Calgary volunteer role responsible for high-level oversight. It is the explicit duty of the Governor to supervise and direct the individual League Chairs coming under his or her jurisdiction. They hold full authority to rule on any team, team official, or spectator who contravenes or breaks any rules and regulations established by Hockey Calgary.

Core Responsibilities & Support Provided:

Broad Scale Oversight: Governors oversee an entire age group of League Chairs (e.g., the entire U11 division across all tiers).
Direct League Reporting: Governors report directly to Hockey Calgary management on behalf of their assigned age group division.
Communication Protocol: While Governors have the authority to engage in direct contact with individual teams, team leadership is requested to communicate with their appointed League Chair first before attempting to escalate a matter to the Governor.

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